Shipping & delivery
This policy applies to orders placed with Marsmello, a brand of Airren.
Where we deliver
We ship to most serviceable pincodes across India through our courier partners. If your pincode isn't serviceable, we'll tell you on WhatsApp before confirming the order, and we won't charge you anything.
Dispatch & delivery time
Orders are dispatched within 1–2 working days of confirmation (orders placed on Sundays or public holidays go out the next working day). Delivery usually takes 3–7 working days after dispatch, depending on your location. Festive periods, weather and remote pincodes can add a few days, and we'll keep you posted if that happens.
Shipping charges
Delivery is free on all orders. All prices on the site are in Indian Rupees and inclusive of all taxes.
Cash on Delivery (COD)
COD is available on most pincodes at no extra charge. To avoid fake orders, we confirm every COD order by WhatsApp or phone before dispatch. If we can't reach you within 48 hours, the order may be cancelled. Please keep exact change, or pay the delivery agent by UPI if they offer it.
If a COD parcel is refused at the door without a valid reason, we may switch future orders from the same number to prepaid only.
Tracking
Once your order ships, we'll send the courier name and tracking link on WhatsApp/SMS.
Multiple items
Orders with more than one item (including the Cozy Kit) may arrive in separate parcels. Each one is tracked.
Wrong address or failed delivery
Please double-check your address and phone number. If a parcel comes back because of an incorrect address or because nobody was available after the courier's attempts, we'll contact you to arrange re-delivery. Re-delivery shipping may be charged for prepaid orders.
Questions? Write to hello@marsmello.com or WhatsApp +91 98018 81003.